FAQ
Frequently asked questions
Licensing, quoting, response times and what to do when something goes wrong.
What areas does Earth Electrical NSW service?
Earth Electrical NSW is based in Lennox Head and services the Northern Rivers region of NSW, including Ballina, Byron Bay, Bangalow, Alstonville, Suffolk Park, Skinners Shoot, Wollongbar, Skennars Head, Newrybar and Wardell. Call 0412 521 992 to check a location outside that list.
Who is the electrician at Earth Electrical NSW?
Earth Electrical NSW is owned and run by Matt Durkin, a licensed electrician based in Lennox Head. Matt and his team carry out residential, commercial and new-build electrical work across the Northern Rivers.
Are you a licensed electrical contractor?
Yes. Earth Electrical NSW holds a NSW electrical contractor licence and carries public liability insurance. Every job involving new or altered wiring is issued with a Certificate of Compliance for Electrical Work (CCEW).
Do you charge for quotes?
Quotes for defined work such as a switchboard upgrade, EV charger installation or a renovation fit-out are free. Diagnostic work — such as tracing an intermittent fault — is charged as a service call, because finding the fault is the work.
How do you price larger jobs like a rewire or switchboard upgrade?
Larger projects such as a rewire or a switchboard upgrade are usually given as an estimate after an inspection, because what is behind the walls decides a lot of the cost. If we uncover anything likely to change the price, we stop, explain it and get your approval before going on. Where the scope is clearly defined, we are happy to give a fixed-price quote before work begins instead.
How quickly can you attend a job?
Most non-urgent jobs in the Ballina, Lennox Head and Byron Bay area are booked within a few days. Urgent faults with a fire or shock risk — burning smells, hot outlets, sparking — are prioritised. Call 0412 521 992 rather than emailing for anything urgent.
Are you available after hours and on weekends?
Yes. Earth Electrical NSW is available 24 hours a day, seven days a week for urgent electrical faults across the Northern Rivers. Scheduled work is normally booked during the day, but for anything unsafe the phone is answered any time — 0412 521 992.
What should I do in an electrical emergency?
Turn the affected circuit off at the switchboard, or the main switch if you are unsure which circuit it is. Do not touch anything showing scorch marks or sparking. If there is fire or someone has received a shock, call 000 first, then call an electrician.
Do you provide a certificate of compliance?
Yes. A Certificate of Compliance for Electrical Work is issued for all new and altered electrical work, confirming the installation meets AS/NZS 3000. Keep it — it is often requested at sale or by insurers.
Do you offer a warranty on your work?
Yes. Workmanship is warranted, and installed equipment carries its manufacturer's warranty. If something we installed is not right, call and we will come back to it.
What payment methods do you accept?
Bank transfer and card payment. Invoices are issued on completion for most residential work, with progress claims on larger new-build and commercial jobs.
Can you work with my builder or renovation schedule?
Yes — a large share of our work comes through Northern Rivers builders. We book rough-in and fit-off around the program and coordinate with the other trades on site.
Service-specific questions
Each service page carries its own set of questions — downlight spacing, EV charger install times, switchboard upgrade duration, cable depth and so on.